Profile

Results-driven network engineering leader with 25+ years driving large-scale technology initiatives for leading companies. Extensive experience planning and executing major network upgrades across hundreds of locations to enhance performance, availability, and security. Led a team of network engineers and technicians as the Network Operations Center Supervisor, overseeing the monitoring and operations of a complete network infrastructures.

Network Skills

Engineering

Designed, engineered networks across a wide variety of network topologies, from serial Frame-relay WANs, to SONET transport rings, to Ethernet and Token Rings and every 802.11 PHY from the beginning.

Support

Led the a 24/7 NOC team with the daily operations of maintaining hundreds of retail networks, multiple warehouse networks, and dozens of office locations spreadacross the regions.

Troubleshooting

Proven ability to determine, isolate, resolve and document network issues with an urgency to meet and exceed set SLAs in network uptime and reliability.

Technical

  • TCP/IP
  • UDP
  • ICMP
  • 802.11
  • IPsec
  • VPN
  • OSPF
  • EIGRP
  • SNMP

Current

Career Sabbatical

Jacksonville, FL / Hendersonville, NC / Melbourne, FL

2021 to present

Haven taken this time to focus on my health and the mental health and wellbeing of my mother by bringing her back to Florida to be closer to her children for her later years. I am now focusing on my studies for the CWNA-109 exam, and am looking forward to this next chapter in Wi-Fi and my career.

  • Health and Wellness: Overcame significant health challenges, including hospitalization and recovery from heart failure and pacemaker failure, on two separate occasions.
  • Family Support: Provided critical support to family members during transitions, including assisting my mother with selling her condo and managing her move to Melbourne, FL, where we are residing . Supported a brother through a lung cancer diagnosis with emotional and logistical assistance during his therapy.
  • Estate and Legal Management: Managed probate processes and estate logistics following a family member’s passing, mom's younger brother, ensuring legal and financial affairs were resolved over a ten-month period.
  • Technical Skills Development: Built and refined the framework for *Wi-Fi Companion*, a comprehensive study guide for the CWNA-109 exam. Focusing on enhancing knowledge of modern wireless technologies and network optimization strategies, showcasing a commitment to technical proficiency.
  • Personal Growth and Milestones: Prioritized personal milestones, including maintaining sobriety and quitting smoking, reflecting dedication to health and resilience.

Experience

Southeastern Grocers

Sr. NOC Supervisor/ Lead NOC Network Engineer/

2006 - 2021

Progressively reconceptualize multifunctional "outside the box" thinking through inexpensive methods of empowerment. Compellingly morph extensive niche markets with mission-critical ideas. Phosfluorescently deliver bricks-and-clicks strategic theme areas rather than scalable benefits.

  • Directed all aspects of the Network Operations Center (NOC) team, ensuring a customer-focused environment with 24/7 remote monitoring, maintenance, and troubleshooting, achieving 99.5% network availability
  • Supervised NOC project implementations, overseeing the complete lifecycle management for retail network devices, including up to 12 devices per store across 480+ locations per implementation cycle
  • Assigned projects and production support to team members, prioritizing tasks according to business requirements
  • Maintained 24/7/365 Network Operations Center coverage with a team of 6-12 technicians and engineers
  • Collaborated with various vendors including significant service carriers, hardware providers, and remote technicians
  • Created a documentation wiki for network topologies, configurations, and standard operating procedures, improving onboarding time for new NOC technicians by 30%

Network Operation Center – Network Engineer


  • Upgraded network infrastructure at 480+ sites, including routers, switches, firewalls, and wireless access points, while documenting network topology and configuration standards
  • Designed and implemented a wireless network for 500+ sites, creating RF propagation models and validating signal strength for optimal coverage
  • Provided Tier 3 technical support for network-related incidents, resolving 15+ high-priority cases monthly as the escalation point
  • Supported enterprise wired and wireless networks, ensuring 99.5% uptime, and managed various network appliances and servers
  • Transitioned retail store circuits from 56k to T1, then to broadband, adapting to increasing network demands over 15 years
  • Performed packet captures and analysis with Wireshark, identifying application issues related to network performance and recommending configuration adjustments

Inn Networks, Inc

Project Manager/Technical Lead

02/2003 - 04/2004

  • Traveled 100% of the time to install HSIA in over 2,700 hotel rooms, ensuring optimal configuration and functionality
  • Managed a team responsible for configuring, deploying, and turning up high-speed Internet access (HSIA) in hotels and resorts, overseeing unique solutions including Ethernet, vDSL, and Wi-Fi with Power over Ethernet (PoE)

Lucent Technologies, Inc

Lead Web Designer

03/1999 - 06/2001

Served as Lucent’s North Florida subject-matter expert on wireless technologies, providing consultancy for numerous companies before the company’s acquisition by Alcatel:

  • Atlantis Resort - Developed RF design for 802.11b coverage in the resort’s interior, outdoor grounds, golf course, and 802.11a backup for existing fiber connections
  • Educational Networks of America - Designed a 1,700+ node statewide deployment for public school Internet access using Cisco 7000 and 3600 series routers
  • AT&T Managed Network Services - Provided Tier 2/3 support and upgraded router OS for a 250+ node Bay Networks Frame Relay network to ensure Y2K compliance
  • AX Navy Credit Union - Conducted network analysis and design, producing a detailed implementation plan to alleviate congestion using existing equipment
  • My Shopping Center.com - Performed site survey, installation, and testing of a Proxim 802.11b Outdoor Routed network, providing wireless connectivity for a strip mall

Blue Cross Blue Shield of FL

Lead Web Designer

01/1998 - 03/1999

  • Collaborated with BCBS’s design team to implement a private ATM and Frame Relay backbone network across Northeast Florida using Cisco BPX and 3600 series equipment over Metro-Ethernet topology

Alltel Communications, Inc

Lead Web Designer

10/1998 - 12/1998

  • Assisted in migrating Alltel’s SNA satellite network to frame relay, evaluating network traffic and configuring routers with DLSW to support SNA over frame relay

Netsolve, Inc

Network Engineer

05/1996 - 10/1998

  • Supported AT&T’s Managed Frame-Relay Service, providing network engineering, design, configuration, and testing.
  • Delivered 99.5% availability for managed customer data networks

DataComm Network, Inc

Network Engineer

09/94 to 05/95

  • Coordinated LAN/WAN hardware configurations and installations, supporting customer sites and maintaining a 50-user Novell network.

Certifications

♦ Certified Wireless Network Administrator (CWNA-109) - In Procgress

♦ Building-to-Building Bridging: Stratum Proxim Technical Training - April 2001

♦ Orinoco 802.11b Wireless Training - September 2000

♦ Cisco IGX & BGX WAN Switching - April 1999

♦ Microsoft Certified Systems Engineer (MCSE) - August 1999

♦ Bay Networks Operations Management - February 1995

♦ Novell Certified NetWare Engineer -August 1994